FAQ's Hearing Health

We are incredibly fortunate to have staff trained to an exceptional level to help you throughout these unprecedented times. We are now bringing our services to you ‘virtually’ and are pleased to be here to continue to support our communities with their eye and hearing health.

Here are some Frequently Asked Questions to help with any queries. We encourage patients to phone us if they require any more information.

I am due a Hearing care follow up service appointment, can I still attend?

  • Due to government regulations, we are not carrying out face to face consultations. However, we are still able to service hearing aids, please book a phone appointment to speak to our audiologist.

I need to order batteries/waxguards/domes, etc can you help?

  • Certainly, please call your nearest branch we can take a few details, receive payment over the phone and post them out to you.

My GP says I need wax removed from my ears; can I make an appointment?

  • Currently to adhere to social distancing we are unable to carry out ear wax removal.
  • However, our qualified audiologists recommend Sodium Bicarbonate. Sodium bicarbonate ear wax drops are alkaline, while ear wax is acidic. The drops will soften dry and hardened ear wax and slowly chemically dissolve the earwax, reducing the need for removal.

My hearing aid is not working.

  • Have you changed the waxguard/battery? If your aid is still not working, please email hearing@2020opticians.com with the details. Our team will look to repair and if needed will return to the manufacturer who will post it back direct to you. You will be informed at each stage of the process regarding what is required.