The safety and well-being of our people is at the heart of everything we do and we have introduced measures within the Government guidance to restrict the spread of COVID-19 and safeguard our people.
How to Book
Branches are open by appointment only so please book in advance either by:
Telephoning your nearest branch
Booking online
**Please Note- A pre-assessment will be carried out prior to your appointment which will provide all the information needed to prepare for your visit and maximise the time in-branch.
How we are keeping you safe during a in-branch appointment:
The safety and well-being of our people is at the heart of everything we do and we have been working hard behind the scenes to preparing for your arrival.
Social distancing - please follow the instructions in-branch and keep a safe distance
Clinical cleaning standards - our teams follow strict cleaning procedures throughout
Appointment only - please book in advance either online or by telephone
Limited people - appointments are spaced out to limit the number in branch at any one time
Hand sanitiser - hand sanitiser will be available to all on arrival
Full PPE - Full approved PPE will be worn by our teams
Contactless payment - payment will be by card only to limit contact
Protective screens - are in place at reception and waiting areas for your safety.
Pre-visit assessment - you will receive a telephone call prior to your visit to determine the nature of your appointment and reduce time needed in branch.
Face covering - we ask all patients/customers to please wear a face covering when visiting our branches.
If you are unable to visit a branch we continue to offer remote services as follows:
Eye care
You can book a telephone appointment online at your nearest branch by selecting "telephone essential appointment" from the drop down menu.
Contact lenses
You can call your nearest branchto discuss contact lens supply or care
or email contactlenses@2020opticians.com and our expert team can arrange deliveries, amend orders and arrange solution etc
Repairs
You can email eyecare@2020opticians.com to arrange repairs
You can book a telephone appointment with your nearest branch to arrange repairs
Hearing care
Our expert team are here for any hearing care advice, arrange repairs and order accessories
You can email hearing@2020opticians.com with your query or call your nearest branch
We look forward to working together to continue supporting our communities with their eye and hearing health.